The Power of Design Thinking: $6MM Capital Campaign

“The Power of Design Thinking: Do you have $6 Million?”
written by UX Researcher & Designer, Laura Irene Pacheco

Oakland Community Place

Challenge: Keep nonprofits in Oakland

Who: 501(c)(3) nonprofits in the Bay Area

What: A design thinking event

Where: Oakland, California

Why: Rising real estate costs are displacing Bay Area nonprofits.

How: Offer free event space

Through BRIDGEGOOD.com, Oakland Digital wants to offer free space for nonprofits to use in Oakland, California.

BRIDGEGOOD is a product out of Oakland Digital and supported by Google.org, Golden State Warriors Community Foundation, and Walter & Elise Haas Fund. The platform brings together creatives and non-profits. It’s founder, Shaun Tai’s vision to take the platform offline and into a brick and mortar space in the heart Oakland. -Oaklanddigital.org

San Francisco bay area is dealing with rising real estate cost and Oakland California is no exception. The average rent has more than double (113%) in the last four years and nonprofits are struggling to stay local. In a survey conducted by The Greenlining Institute, 23 percent of Oakland’s nonprofits fear they may lose their current space within five years due to rising rents.

“The issue is not so much about the volume of nonprofits being displaced — the way it might be characterized in San Francisco; rather, it’s that the organizations Oakland is poised to lose provide some of the most critical services to the community here.” — City of Oakland Special Projects Analyst Marisa Raya

Oakland has a lack of affordable and accessible space for nonprofits, their current booking process is long and inefficient. A few months ago Oakland digital had a meeting with a nonprofit and because lack of available space the meeting was conducted on a dumpster. Oakland nonprofits need a frictionless, dynamic and simple way to reserve space to better serve their community.

How we used design thinking to help Oaklands nonprofits.

Last week my team and I had the privilege to help lead a design thinking event along with Geetha Pai and Brett Webb, the event was for community allies and leaders in the Google Community Space. Over 40 nonprofits came to the event and helped dream up possibilities for the Oakland Community Place.

The event started by having everyone write challenges that they currently face at their nonprofit. The challenges were then sorted into categories: Training and education, networking events, Tech and tools, operations support…

A “dot voting” method was used to focus on the most important and critical problem. The room was then divided into groups to tackle each challenge with a “blue sky” idea.

My team and I walked around helping the groups start and keep the conversations and ideas flowing.

Each of the groups presented their findings and ideas.

The challenges & solutions:

Training and Education

Their main problems were that they needed hard skills training ( specifically outlook 360), leadership training and board development

Their “blue sky” solution was to cross-generation train between HS students, college students, professionals, and seasoned pros. The first would volunteer and help the other and then vice versa.

Community and Networking Events

They need more community involvement, cultural inclusion and a community within the nonprofits.

Their solution is ‘Ted talk’ style events, where nonprofits can meet and learn from each other. Also to have a database for nonprofits where they can share what they need help with, and see how they can help other nonprofits.

Operations

Their main problems are finding volunteers; non paid or paid, people don’t sign up to help.

Their solution is to have stronger branding so that people will be motivated to come on board. Be more clear about the job and give a clear sense of purpose. Give people a more meaningful task that has a transparent way to show how it’s helping the community.

Tech/Tools

Explaining how to use tech tools to older staff members effects the efficiency of the office.

Their solution is to stream a webinar training and offer a monthly workshop. Offer a “consultant line” where people can donate their time to offer tech support.

Space:

There is a lack of space for nonprofits to use.

Their solution is to offer practical space. It needs to be in a safe area, climate control, have the right equipment but not be overly furnished. And of course affordable for nonprofits.


In a three month period my team and I interviewed and conducted user testing with 18 nonprofits and we were able to map out their user journey and come up with a minimum viable product (MVP) for nonprofits to reserve the space.

To view the case study:
https://www.misslaurairene.com/#/bridgegood/

Our next step is to acquire the space, and to use the finding of the design thinking event to design the space that the Oakland & East Bay Area community needs.

Oakland Digital is currently seeking funding and could use your help.

How you can help:

  • Introduce us to funders who might be interested in the BRIDGEGOOD #CommunityPlace
  • Become a community champion & advocate
  • Learn more about the space and our vision
  • Schedule a meeting with Executive Director Shaun Tai, 510-435-2945

At the design thinking event
UX Design Team (Laura Irene Pacheco, Charlene Nuval, Eric Ramirez)